Frequently Asked Questions

Shipping and Delivery

How long does shipping take? We process orders within 1 to 3 business days. Standard shipping typically takes 3 to 5 business days after dispatch. Express options are available at checkout if you need it sooner.

Do you offer free shipping? Yes. We offer free standard shipping on all orders over $75. For orders under $75, a flat shipping rate is calculated at checkout.

Can I track my order? Absolutely. Once your order ships, you'll receive a tracking link by email. If you haven't received it within 3 business days of ordering, check your spam folder or email us at info@shesgolden.com.

Do you ship internationally? We currently ship within the United States. International shipping is something we're actively working on — sign up for our newsletter to be the first to know when it launches.

Returns and Exchanges

What is your return policy? We accept returns within 30 days of delivery. Items must be unworn, undamaged, and returned in their original packaging. To start a return, email info@shesgolden.com with your order number and reason for return.

Can I exchange an item for a different size or style? Yes. Get in touch with us and we'll help you find the right fit or swap for something you love more. Exchanges are subject to stock availability.

Are any items non-returnable? Final sale items and custom or personalised pieces cannot be returned or exchanged. This will be clearly noted on the product page.

How long does it take to receive my refund? Once we receive and inspect your return, refunds are issued within 5 to 7 business days back to your original payment method.

Products and Care

What materials do you use? Our pieces are made with high-quality metals including 14K gold fill, sterling silver, and gold vermeil. Each product listing includes the full material details so you know exactly what you're getting.

How do I care for my jewelry? Store your pieces in the pouch or box they came in. Avoid contact with water, perfume, and lotions — put your jewelry on last when getting ready. Wipe pieces gently with a soft dry cloth after wearing. With the right care, your pieces will last for years.

Will my jewelry tarnish? Gold fill and vermeil are more durable than gold plated, but they can tarnish over time with exposure to sweat, water, and chemicals. Following the care instructions above will significantly extend the life of your pieces.

Orders and Discounts

Can I change or cancel my order after placing it? We start processing orders quickly, so reach out to us as soon as possible at info@shesgolden.com. We'll do our best to make changes before your order ships, but we can't guarantee it once it's with our fulfilment team.

I have a discount code — where do I enter it? At checkout, you'll see a field labelled "Discount code." Enter your code there before completing your purchase. Only one discount code can be applied per order.

What if my discount code isn't working? Check that the code hasn't expired and that the items in your cart qualify for the promotion. If everything looks right and it's still not working, email us and we'll sort it out.

Getting in Touch

How do I contact She's Golden? Email us at info@shesgolden.com. Our team is available Monday through Friday, 9am to 5pm PST. We aim to respond to all enquiries within one business day.